English Business - 3rd Task Softskill

-   Nama Kelompok:
-Rizka Larashati
-Harnumdia Erdinda
-Dewi Anisa Kesuma


       Part A (For audio 21-30): Which problems do they mention? And how is the solution?

Part A

1.       the instruction for the new tv is missing, the buyer is asking for sending the new instruction for their new tv

2.       the remote control of projector is missing, the buyer is asking for sending the new remote control for their projector

3.       coffee machine model silver 542 is broken, the buyer want to order the new one

4.       the seller of online books is telling about they can’t deliver any books and asking for forgiveness about the delay of deliver books

5.       the delivery of drinking water is late again

6.       there’s a problem with printer and the seller ask the buyer to return the printer and the seller will send the new one

7.       the line telephone is busy, the buyer is asking seller to call her again and she complain about the air conditioning is broken again

8.       there’s no instruction on the box of microwave px2054 and the seller will send the instruction

9.       the buyer have a few problems of table that she bought. The problem are: there’s a piece missing and the invoice is incorrect

10.   the seller sent the incorrect part and the seller is giving the solutions for refund or send the new one. The buyer want seller to send the new one

-          Part B (Audio 32): Listen to extracts 1-8. Where (a-e) can travellers hear or say these things?

a) in a taxi b) at an airport c) at a railway station d) at a hotel e) on a plane

Part B

11.   at an airport

12.   on a plane

13.   at an airport

14.   in a taxi

15.   at a railway stations

16.   on a plane

17.   at a railway stations

18.   at a hotel

-          Part C (audio 34-37)

Part C

1.       What time is the next train to Manchaster? The next train to manchester is at 4.40

2.       Which flight is boarding at gare 23? the flight boarding at gate 23 is JA327

3.       What time does the train leave? the train leaves at 1.25

4.       Which platform does it leave from? from platform 7

5.       The passenger chosses a flight. What time does it leave? it leaves at Sunday and 9.30 o’clock

6.       When does the flight arrive? the flight will arrive at 11.45

7.       What is the flight number? the flight number is PA341

8.       Which terminal does it leave from? it leaves from terminal 1